How Covert Filming Revealed a £28 Million Timeshare Scheme

Prosecutors have labeled it as one of the largest deceptions of its kind in the UK.

In all 14 defendants have been convicted for their involvement in a £28m scheme to swindle in excess of 3,500 vacation property holders.

The victims were eager to get out of decades-old timeshare contracts and tried to find assistance.

The majority were in the age range of 60 and 80. More than 500 of them parted with in excess of £10,000, and a single victim handed over over £80,000.

Those victimized were subjected to high-pressure presentations continuing for six hours. They were out of money, owning worthless fake "rewards" and still bound by high-priced timeshare contracts they frequently were unable to use.

The Company Behind the Deception

The business at the heart of the scheme was Sell My Timeshare (SMT). They took clients' cash to fund the directors' lavish way of life of private schools, luxury homes and personal aircraft.

The individual at the helm of the company, the company director, was sentenced to a 90-month jail time in January for deceptive scheme.

In the latest development, his spouse another individual was one of the final three to learn their fate.

She was given a two-year long deferred imprisonment at Southwark Crown Court after confessing to money laundering.

It has been a long time coming and represents a huge win for the victims who came forward, the authorities and legal representatives.

How the Inquiry Was Initiated

I first heard about SMT came in the that particular year. I was working in the reporting team of a broadcasting service, creating documentary shows.

A friend pointed out that his mum had assumed the rights of a holiday property in a European resort and, after years of holidays, had commenced searching to exit the agreement.

It should be noted how widespread holiday ownership had evolved with British holidaymakers in the last decades of the 20th century.

Timeshares allowed individuals to use the equivalent unit annually, or trade their time slots with fellow investors who had apartments in different locations. Approximately 600,000 vacation seekers accepted that chance.

The early surge was linked to a many accounts about dishonest operators mis-selling units. They appeared frequently on investigative broadcasts.

The typical holiday ownership agreement bound owners for long periods.

By 2016, those investors who had experienced their assigned property in the resort for a long time were ageing, and many were attempting to wave goodbye to their timeshares.

Some had health issues and found it difficult to access their units. Some just thought they'd got all they wanted from them. And others had deceased, in many cases leaving their heirs to inherit the deals - plus their yearly fees and upkeep costs.

The Undercover Operation Develops

It was at this point the family member had ended up. She looked online for solutions and discovered SMT, a enterprise whose digital platform claimed to get her out of her agreement.

Yet, having submitted funds and booked a meeting with them, her loved ones had doubts.

Further research revealed numerous individuals claiming they had submitted funds and got nothing in return. Actually, they had been left out of pocket. A lot of it.

Our team began investigating what was occurring. It quickly became clear that there were dubious individuals operating in the vacation property industry.

One lawyer had many grievance cases waiting to sue the organization.

Reporters contacted people who had used the firm and they all told the same story. They assumed the company would buy their property from them but when they participated in a session (for which they submitted funds initially) they were advised there was no market for their property.

Rather, they were persuaded - actually pressured - to commit further cash acquiring "the company's points system", linked to the organization's holding firm, the parent organization.

The nature of these rewards was somewhat vague. They appeared to be a form of credit, giving access to reduced-price holidays and services and shopping deals.

And they were reportedly "tradable" with fellow investors, eventually.

Investing money up front now would produce an long-term benefit that would pay for the firm's costs and result in the timeshare holder with a gain, released finally from their pesky deal.

An unbelievable offer? Indeed, it was.

A 'Misleading Scam'

If these accounts were correct, this was a large-scale fraud.

It's what is called a "deceptive marketing."

Someone - here the organization - "lures the client by advertising a defined offering only to then say that's not available, steering the client towards a different, lower-quality offering.

This is against the law. Possessing all the evidence we had collected, we presented the rationale to covertly record one of the organization's sessions.

Such an operation demands dedication, work, and compelling reasons for why this is the sole method to gather the evidence necessary to confirm deceptive practices.

With approval secured, our small team organized a meeting with one of the firm's agents in the English town.

Pretending to be a potential client wanting to get his mum out of her timeshare contract|holiday ownership agreement

Kathryn Lewis
Kathryn Lewis

A passionate gaming journalist with over a decade of experience covering industry trends and esports events across Europe.